If a product has been received damaged in transit please notify us immediately and request a return authority number stating the reason for return.
Return the product to us immediately and include the original packing for investigation.
Following assessment of the damage, a replacement will be sent to you at no cost.
Please consider that we may have to reorder the product from the supplier and some time may elapse.
If a replacement product is not available or on back-order you have the option of exchanging it for a different product or receiving a refund.
Product received is not what was ordered
If the product received is different from what was ordered or if it does not comply with the description published on this web site you can return the product to us for replacement or refund.
Customer change of mind
Please choose carefully. We do not normally give refunds or exchanges just because you change your mind.
Product ordered no longer available or on back-order
Where goods are not available for dispatch within the usual dispatch time published on this web site they will be automatically back-ordered. If you do not wish to wait you have the option of changing your order to a different product or receiving a refund if any money has been paid.
If goods are received in faulty order or later develop a fault due to defect in manufacture during the warranty period, we will replace them. Depending on the circumstances you may also be entitled to a full or partial refund.
For any returns please contact us first and request a return authority number stating the reason for return and quote all relevant information including the original invoice number. Once you receive a return authority number you should then return the goods to our postal address. Ensure that you include your return authority number, return address and contact details.
For all returns:
• You must request a return authority number and send this with your return
• Please make sure that you suitably pack and protect all returns
• Products must be in original condition
• Return transport costs are the responsibility of the purchaser
• Transport costs are not refundable