Assistance for New Customers

Placing Your First Order

Placing an order with Computer Outpost is easy. There's no need to create an account. We also accept orders by telephone, fax and mail.

Finding Items

First you will need to browse or search for the items you would like to order. Search boxes are located at the top of most pages of our store. You will also find links to browse by subject and more detailed searches on most pages. When you find an item that interests you, click the title or name of the item to see its product description page. Here you will find more information about the item.

If you don't find what you're looking for in our store, you may want to contact us to see if we can get it.

Adding Items to Your Shopping Cart

If you want to order an item from Computer Outpost, click the "Add to shopping cart" button on the item's product description page. Once you've added an item to your Shopping Cart, you can continue shopping until your cart contains all of the items that you want to order. You can access the contents of your Shopping Cart at any time by clicking the "Shopping Cart" icon at the top of every page of the store.

Proceed to Checkout

Take a moment to review all of the items you've placed in your shopping cart. If you decide that you don't want to purchase a particular item, click the "Remove" button next to that item. You can also make changes to the quantoty of each item. These changes will not take effect until you press the "update quantities" button.

Choose whether you would like to pick up your order or have it shipped to you.

When you're ready to place an order for everything in the Shopping Cart, choose "proceed to checkout" or if you prefer to pay by PayPal choose the "checkout with PayPal" option.

The instructions below outline each step of our online order form if you proceed to checkout. If at any point you encounter difficulty or receive an error message, please consult our troubleshooting tips or contact us for assistance.

Enter a Shipping Address (not for pick ups)

Tell us where you would like to ship your order. Incorrectly entered addresses may unnecessarily delay shipment or result in the order being lost. We will not accept claims for losses in transit where the address was incorrectly entered.

Enter a Billing Address

If paying by credit card your billing address must match the address that appears on your credit card or bank statement. For other payment types please enter your home address (or business address if ordering for a business). If your billing address is the same as your shipping address simply click "Use shipping address".

Provide a Method of Payment

Let us know how you would like to pay for your order. We accept American Express, Diner's Club, MasterCard and Visa credit/debit cards. We also accept cheques and money orders. You can also check out and pay for your order through PayPal. All orders must be prepaid. If you're paying with a credit card, enter the number without spaces or dashes.

Review and Submit Your Order

You will be presented with a summary of your order. Check the accuracy all of the information you provided and make any necessary changes. When you are ready, click the "Place Your Order" button to submit your order. Once you place your order and our operators receive and check it we will send you a confirmation e-mail message. We will also send you an email to let you know that your order has been sent, or if there is any problem with your order or if it cannot be fulfilled within the usual dispatch times published on the web site.

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Payment Methods we Accept

For orders over A$400.00 we accept payment by bank deposit, or cleared cheque or money order only.

We accept the following forms of payment:

Credit Cards

  • American Express
  • Diner's Club
  • Mastercard
  • Visa

You can pay by any of the above credit cards using our on-line order form which uses a SSL secure server. You can also phone, fax or post your order to us with your credit card details if you prefer.

See also Security

There are no surcharges when paying by credit card. For purchases outside of Australia, your credit card provider will automatically convert the amount in Australian Dollars to your local currency. The credit card provider may charge a fee for currency conversion.

Your credit card will not be charged until your order is to be shipped and will only be charged for the items dispatched at that time. See our Back-Order Policy.


We accept payment by PayPal and you can checkout using PayPal by chosing that checkout option on the shopping cart page.

Bank Deposit

Purchasers within Australia can deposit funds into our Commonwalth Bank account. Upon receipt of your order and confirmation of product availability we will email you with our bank account details.

Cheques and Money Orders

We do accept personal, business and bank cheques and money orders. Post payment to our post office box and include your name, address, contact details, and items you would like to order (include order code, description and quantity required).

Cheques and money orders, whether posted or depositted directly, must be cleared before you can collect or we can dispatch your order.

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Search Tips

You can search for products using one or more keywords that describe the product that you are looking for. This could be part of a product title or a word that may be used in the description of the product.

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Terms & Conditions of Sale

Refunds and Returns Policy

If a product received is not what was ordered, or if it does not comply with the description published on this web site, or if your order is on back-order and delivery and you do not wish to wait, or if a product becomes unavailable. We will gladly provide you with an exchange, replacement or refund.

If goods are received in faulty order or later develop a fault due to defect in manufacture during the warranty period, we will gladly replace them. Depending on the circumstances you may also be entitled to a full or partial refund.

Delivery Times

Shipping times on this site are published as a guide only.


Where goods are unavailable for dispatch within the advertised usual dispatch time they will be placed on back-order. In that case we continue to order the back-ordered product until the customer gives us instructions to replace or refund the product.

Pricing Policy

All prices are in the currency Australian Dollars (AUD).

Prices include Goods and Services Tax where applicable.

Despite our best efforts, a small number of the items in our store may be mispriced. If we discover an error, we will either, if an item's correct price is lower than our published price charge the lower amount and ship the item, or if an item's correct price is higher than our published price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

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get in touch

We're always here to help. Email us anytime.

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Images are for illustration purposes only and do not necessarily represent the actual product. Some specifications and dimensions are approximate only.

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